Question 1

What is NOVENTRA?

Accepted Answer

NOVENTRA is the post-sale channel network for medical equipment: a Medical Business Operating Ecosystem by Centrivon. It connects manufacturers, medical distributors and hospitals around one shared record of every unit after the sale, covering installation, warranty, service, training and consumables.

Question 2

Who is NOVENTRA for?

Accepted Answer

Medical equipment manufacturers that sell through distributors, the medical distributors and medical companies themselves, and the hospitals and clinics they serve.

Question 3

We already use an ERP. Do we need to replace it?

Accepted Answer

No. Keep your ERP. NOVENTRA is the shared after-sales layer your ERP can't share with manufacturers or hospitals. Distributors who want one system can add the optional operations suite in Professional Operations.

Question 4

How much does it cost?

Accepted Answer

Plans for medical companies start at $119 a month, with Professional Operations at $328 a month and custom Enterprise pricing for multi-branch groups. Yearly billing saves money. See Pricing for current details.

Question 5

Can we try it first?

Accepted Answer

Yes. Start a 30-day trial without talking to sales. You add a payment method to start, but you won't be charged today. Cancel anytime before your trial ends and you won't pay a penny. We'll remind you before your trial ends.

Question 6

Can I cancel?

Accepted Answer

Monthly plans can be cancelled at any time. New subscriptions are covered by a 30-day money-back guarantee; see our Refund Policy.

Question 7

What does NOVENTRA cost manufacturers?

Accepted Answer

Manufacturer access is included with NOVENTRA Connect. Manufacturers see the information their distributors choose to share about installed units, warranty, service and training.

Question 8

How do hospitals join?

Accepted Answer

Through NOVENTRA Care, which is included for healthcare organisations. Hospitals join by invitation from their supplier or with a connection code, and approve every connection.

Question 9

Can manufacturers see all my data?

Accepted Answer

No. Sharing is set per relationship. Distributors decide what each manufacturer sees, unit by unit, and can withdraw access at any time.

Question 10

Who owns the data?

Accepted Answer

Your organisation does. Connected parties only see what you explicitly share.

Question 11

How do I sign in?

Accepted Answer

With a passkey, Google, Microsoft or your work email.

Question 12

How do I get support?

Accepted Answer

Email contact@centrivon.tech or visit the Help Center.

Frequently asked questions

Product

Pricing and billing

Manufacturers and hospitals

Data and security

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