Terms of Service

NOVENTRA is operated by CENTRIVON TECHNOLOGIES LTD, a company registered in England and Wales (company number 17490734), registered office 128 City Road, London, EC1V 2NX, United Kingdom.

These Terms of Service ("Terms") are an agreement between you and CENTRIVON TECHNOLOGIES (centrivon.tech), the operator of NOVENTRA ("CENTRIVON", "we", "us" or "our"). They govern your access to and use of NOVENTRA at https://noventra.centrivon.tech and related services (the "Service").

By creating an account, signing in or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for that organisation, and "you" includes that organisation. If you do not agree, do not use the Service.

NOVENTRA is a business operating platform for medical companies, manufacturers and healthcare organisations. It provides organisation workspaces for managing brands and product catalogues, clients and sites, installed units, warranties and documents, visits, service tickets, team roles, approved connections between organisations, maps and related tools. Features available to you depend on your organisation type and plan.

• You must be at least 18 years old and provide accurate, current information when creating an account.
• You may sign in with a passkey, Google, Microsoft, an email link or a password. You are responsible for keeping your sign-in methods, devices and credentials secure and for all activity under your account.
• Organisation owners and administrators are responsible for inviting members, assigning roles and removing access for people who should no longer have it.
• Tell us promptly at contact@centrivon.tech if you suspect unauthorised access to your account.

You agree not to:

• break any law or regulation, or infringe anyone's rights, through the Service;
• upload content you do not have the right to share, or content that is unlawful, harmful or misleading;
• access or attempt to access another organisation's data, accounts or systems without authorisation, or bypass access controls, sharing settings or plan limits;
• probe, scan or test the vulnerability of the Service, or interfere with its operation or security;
• upload malware or send spam through the Service;
• scrape, copy, resell or reverse engineer the Service, except as permitted by law; or
• use the Service to build a competing product.

NOVENTRA is a business management tool. It is not a medical device and must not be relied on for clinical diagnosis, treatment or patient-care decisions.

"Customer Data" means the information you or your organisation add to or import into the Service, such as catalogues, clients, units, warranties, documents, visits and service records.

• You and your organisation retain all rights to your Customer Data.
• You grant us a limited licence to host, store, process, display and transmit Customer Data only as needed to provide, secure and support the Service, and as directed by your organisation's settings and approved connections.
• You are responsible for the accuracy and lawfulness of your Customer Data and for having any permissions or notices required to share personal data about other people (for example client contacts) with us.
• Data is shared with another organisation only through connections and sharing settings that the organisations involved approve. You are responsible for the sharing choices you make.
• We handle personal data within Customer Data as described in our Privacy Policy.

• Some features require a paid subscription. Plans, prices and included limits are shown in the app or on our Pricing page at the time you subscribe.
• Subscriptions renew automatically for the billing period you choose until cancelled. You can cancel at any time, and cancellation takes effect at the end of the current billing period.
• Payments are processed by our payment provider. You authorise us and our provider to charge the payment method on file for subscription fees and applicable taxes.
• Refunds are handled under our Refund Policy, which forms part of these Terms.
• If a payment fails or a trial ends without a subscription, we may limit your organisation to read-only access until payment is made. We will give notice before changing the price of an existing subscription.

Billing questions: billing@centrivon.tech.

The Service, including its software, design, NOVENTRA name and logos, and all related intellectual property, is owned by CENTRIVON or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your organisation's internal business purposes while your account is active.

Brand names, logos and product information added by organisations remain the property of their respective owners. If you send us feedback or suggestions, we may use them without obligation to you.

We work to keep the Service available and reliable, but it may occasionally be interrupted for maintenance, updates or reasons beyond our control. We may add, change or remove features from time to time. If we make a change that materially reduces the core functionality of a paid plan, we will give reasonable notice.

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, or that information entered or imported by organisations is accurate or complete. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

To the fullest extent permitted by law, CENTRIVON will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill or data, arising out of or in connection with the Service.

Our total liability for all claims arising out of or in connection with the Service or these Terms is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

• You may stop using the Service at any time and may ask us to delete your account by emailing contact@centrivon.tech.
• We may suspend or terminate access if you seriously or repeatedly breach these Terms, if required by law, or to protect the Service or other users. Where reasonable, we will give notice and an opportunity to fix the problem first.
• After termination, your right to use the Service ends. Organisation owners may request an export of their Customer Data before deletion. Data is then deleted as described in our Privacy Policy.
• Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability and governing law) will continue to apply.

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of England and Wales, United Kingdom. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of the part of the United Kingdom or other country where you live, and you keep the protection of any mandatory laws of that country.

We may update these Terms from time to time. We will post the updated Terms on this page with a new effective date and, for material changes, notify account holders by email or in the app before they take effect. Continued use of the Service after the changes take effect means you accept the updated Terms.

CENTRIVON TECHNOLOGIES LTD, operator of NOVENTRA
Registered in England and Wales, company number 17490734
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Website: centrivon.tech
Service: https://noventra.centrivon.tech
Legal questions: contact@centrivon.tech

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and us about the Service.