Service

Creating and updating a service ticket

Last updated: 3 November 2026

Service tickets are called cases in the app. Each case belongs to one piece of equipment, so its history stays on the unit's record.

1. 1

   Open Service from the side menu and select "New case".

2. 2

   Describe what is wrong, choose the equipment, type and priority, assign an engineer and set a target resolution date.

3. 3

   Select "Create case".

4. 4

   To update it, open the case and change the status, priority, severity, assigned engineer or service target as work progresses.

5. 5

   Add notes to the work log with "Post update". You can also attach files and add photos.